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Heathcote Medical Practice

Service Description


Opening Hours

Monday 9:00 AM – 12:00 PM, 3:00 – 6:00 PM
Tuesday 9:00 AM – 12:00 PM, 3:00 – 6:00 PM
Wednesday 9:00 AM – 12:00 PM, 3:00 – 6:00 PM
Thursday 9:00 AM – 12:00 PM, 3:00 – 6:00 PM
Friday 9:00 AM – 12:00 PM, 3:00 – 6:00 PM
Saturday 9:00 AM – 12:00 PM
Sunday Closed
Public Holiday N/A

Arthur Jacobs

15 January, 2022

He is a G.P. he is open Monday to Friday and Saturday morning from 09.00 till 12.00

Robert Falkinder

7 June, 2018

I was overdue for a routine colonoscopy which was recommended by a specialist that I saw at St Vincent's about 6 years ago. I was told by the specialist that in order to be put on the public system waiting list I would have to have another consultation costing $300. Since there was nothing wrong with me and a diagnosis had already been made 6 years ago I thought it was inappropriate and wrong to pay all that money simply to included on a list and nothing more. I made more calls and discovered that I did not need to do that and all I needed was a referral from a GP and then send it to the outpatient clinic at a public hospital after that I would have a consultation ( bulk billed) and then put on a waiting list. So I went to Doctor Shan at Heathcote Medical Practice to get the referral. I asked the doctor to address the referral to Coledale Public Hospital. Like my specialist, he said that usually he would refer patients to see an expensive specialist so as to be put on the public waiting list but I could try going straight to Codale public. I ended calling Sutherland Public as Codale does not do colonoscopies. Sutherland said they needed the referral addressed to them and they emphasised that they required my DOB, ph number and medicare number in the referral.So, back to Dr Shan the next day. I asked him to change the referral to Sutherland public and to include my details. He then became indignant and insisted that including the requested personal details was incorrect. And refused to do it. I then suggested that since he was wrong about the procedure (in my case) of being put on the public waiting list the day before that maybe he was wrong in this instance. He then became even more indignant and called Sutherland public. Sure enough, they informed him that it was correct procedure and that they needed my details. He begrudgingly included my DOB and phone number but refused to include my medicare number even though Sutherland said they required it. Dr Shan not only displayed a lack of knowledge regarding correct procedure for inclusion on the public system waiting list for routine procedures but more importantly, he displayed a lack of humility when shown to be wrong. Furthermore, and most alarmingly, if I did not refuse to consult a specialist for simply being included on a waiting list and nothing more then I would have needlessly paid hundreds of dollars. I find it very concerning that Dr Shan and my specialist were erroneous in this regard.

Lauren Scott-Young

27 November, 2019


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