Abercrombie

A rare opportunity has become available in our Orange branch. We are seeking a professional in a customer service role.Ideally we are seeking someone with industry background. The ideal candidate understands and has experience in the building / concreting industry, it is desirable that they have knowledge in steel reinforcement and / or hardware, tools etc.If the candidates industry experience is limited, please only apply if you are driven to learn about the steel reinforcement industry. We require a fast learner due to how busy the branch is.The applicant will need to be experienced with computers in order to process quotes and sales orders using our inventory management system (Cin7). On the job training will be provided, however, a basic aptitude for computers is essential.Desirable characteristics and experience:A candidate with good computer skills is essential, this role involves dispatching and receiving stock, entering sales orders, forecasting stock requirements etc.Someone who will provide a warm and friendly greeting to customers when they enter the shop.Someone with a trade-based background or trade experience is beneficial due to familiarity with the products and the industry.The role would suit a tradesperson who wants an opportunity to get off the tools.Punctual.Exceptional people and communication skills (including verbal and writtencommunication skills).Attitude- the candidate's attitude must be exceptional. We wish to enhanceour existing positive atmosphere with a team member who will contributepositively to the current culture.Customer focused.Results driven.Eagerness to learn new skills and apply new knowledge to the business.Including gaining in depth knowledge of steel reinforcement, constructionchemicals, repair mortars, grouts, waterproofing and epoxy floor coatings.Forklift licence is desirable  Key Duties and Responsibilities:Share the current workload with existing sales staff, this includes face to face customer service, customer service over the phone.Create sales, work with our customer base to service and support them.Learn to use our inventory management (sales) system Cin7. On the jobtraining will be provided.Use online resources such as YouTube and product data sheets to educateyourself about specialised topics such as tool and machinery, mortar repair,waterproofing, joint sealing and grouts so that you can provide advice to our customers.Speak to visiting sales reps to gain knowledge about their product lines.General customer service tasks including answering the landline phone and serving customers that walk into the shop. This process is the fastestpathway to learning about our customers and our products. This is acustomer service role.Print pricing labels and display in showroom.Perform all set tasks with safety in mind.Driver's licence is essential, a forklift licence is beneficial but not essential.What are the benefits of this role?You'll be joining a team who are dedicated and committed to growing the business.It's a very fast paced environment (the days are busy and they fly by)Stable long term employment to the right candidateThis branch of the business is still growing, so there's an opportunity for career advancement.The right candidate will grow with the business.The hours are 7am - 4pm Monday to Friday.Saturday 8am-11am (alternating Saturday's)30 minute lunch break.Salary is negotiable, based on skills, experience and expertise.  Please provide a cover letter with your resume.No inquiries from job agencies please.