People2people - Adelaide
*Please note: Sonder closes from the 22nd of December 2022 and reopens on the 9th of January 2023. All applications and queries will be actioned upon our return*
Who are we?
headspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds. headspace has 108 centres across Australia in metropolitan, regional and remote areas, as well as online and phone support services through eheadspace.
Sonder is the lead agency for headspace Adelaide, Edinburgh North, Marion and Onkapringa.
Why are we hiring?
You may have noticed recently that Sonder has been advertising a large number of role opportunities - this is all due to our significant growth which has resulted in us being able to support more people in more communities. Whilst our growth has led to us now employing over 300 people, we’ve made sure to retain our friendly culture and practical approach.
What benefits can we offer?
When you work with Sonder, you become part of the Sonder family and that provides you with a number of benefits such as:
Salary (excluding super) paid above award and reviewed annually
Flexible working arrangements
Professional development allowance provided yearly
Generous salary packaging options - increase your take home pay by 6-12%
Modern and welcoming office spaces
Christmas Closure Bonus Leave (above annual leave entitlements)
Meal & entertainment allowances
Paid parental leave, and much more!
Sonder are open to negotiating further benefits with the successful applicant to ensure an excellent working environment for you.
Hours: Part Time (0.8FTE)
Position Description: https://bit.ly/SSOMarion (copy and paste into separate tab)
Learn about the position:
The Support Services Officer is responsible for the provision of high-level customer service and administrative/operational support to clients, staff, internal and external stakeholders of Sonder in a confidential, proficient and friendly manner.
Reporting directly to the Support Services Team Leader, your responsibilities will include, but are not limited to:
Provide internal and external clients with professional, friendly, timely information and answering phone queries, emails, receiving clients/visitors/deliveries and logging/notifying their arrival as applicable.
Facilitate the prompt attention for all Mental Health enquiries
Attend to all Mental Health enquires, internal and external
Provide clients and referrers with information on services and relevant referral processes
Perform general daily administration task requests as required
Demonstrated experience working within a fast-paced environment;
Experience in the delivery of effective and proficient client-focussed administrative and front of house support
Experience in dealing with a high demand of enquiries from members of the public, particularly enquires of a sensitive or confidential nature.
Experience in the provision of high level, professional and courteous customer service.
Certificate level in Business Administration or similar, desirable but not essential.
Current or willing to obtain a Working With Children’s Check
How to apply:
*Please check your junk or spam folders for communication if you have not heard from us via your inbox*
Applicants are requested to send a cover letter and resume to Sonder via our careers portal on our website.
Feel free to send any enquiries to [email protected]
Closing Date: 10th of January 2023